Our Automotive Service and Guarantee
Located St. Thomas Ontario, The Auto Guys is owned and operated by Bob Ward & Lynda Groom. Our automotive service goal is to provide each customer the highest quality, honest and affordable auto repairs and services that their car, truck or SUV needs.
Our Promise to Our Customers:
In order to reduce your stress, minimize unexpected breakdowns and save you time and money, we promise to:
- Perform an inspection on your vehicle every time you come in for basic Lube-Oil-Filter service and report our findings to you
- Treat you with courtesy, honesty and respect
- Obtain your authorization prior to performing any diagnostic, repair or maintenance work
- Install quality parts appropriate for the application
- Employ qualified technicians to service and diagnose your vehicle
- Schedule your next service appointment tailored specifically to your vehicle
- Advise you of the manufacturer’s recommended maintenance based on your mileage
- Be your Warranty Manager and advise you to return to the dealer for repairs that are covered by your vehicle manufacturer’s warranty practices
- Strive to deliver the BEST CUSTOMER SERVICE you will ever have!
Why Choose Us
Chris EngelhardtThe Auto Guys have been very good to my wife and I The Auto Guys are always helpful and explain everything in detail they all are very knowledgeable, and helpful, down to earth people, honest, and seem to be keeping up with the times I always try to send business their way because i know that they the people that i send there will be well taken care of Thanks Auto Guys!
Scott LusbyI was very impressed the first time visit as they solved an issue right away that another dealership could not figure out. Thanks to the Auto Guys! They are dependable and use top notch parts.
Jim MitchellExtremely satisfied with service and treatment at Auto Guys. Go out of their way to fully explain all aspects of work being performed and in terms easily understood. Very honest and friendly treatment. Exceptionally clean service and waiting room. We will definitely return for all subsequent service. You know the work will be done right, when you take your vehicle to Auto Guys !
Stephanie McIlroyI was amazed at the service and friendly staff. I am now going to be a loyal customer. Instead of charging me for a battery, they tested it and found that there was corrosion around the battery cables. They were honest with me and saved me $150!!!! They could have just put a new battery in and I would have not known the difference. By cleaning the cables, my car will start without issue come the cold weather. I highly recommend The Auto Guys not only for their quality of work but also for their intergrity. Thank you for a job more than well done!
Lynn PennerThe Auto Guys… they're good guys. I have had extensive work done twice now. Each time has been a very good experience as they are a friendly bunch. They always get me in quickly, and before I leave they show me the parts that needed to be repaired or replaced. I've never without my car for more than they promise, and they work quickly. If I have questions, and I always do, answers are thorough. No one likes to be faced with repair expenses, but this is the nature of a rolling metal beast. Might as well get your vehicle in for The Auto Guys to do it right, do it fast, and do it with a smile on their faces. They won't disappoint you. Thanks to The Auto Guys for keeping me safe on the road.
Melony FaulknerMy mom arrived at my house in a panic yesterday because her tire came off the rim. With two heavy snowfalls, she didn't think anyone could get it in and have it fixed any time soon and she needed her car to get to work in London. She was happy that the Auto Guys were able to help her right away. They called the two company for her, had it in and ready to go within a few hours. And the bonus is that the cost was less than she was expecting. Thanks so much!!
Wendy WoodsI have and will continue to recommend these guys to anyone and everyone. The most important thing I can say about them is when they check your car over, they come and take you out to show you what is the problem before removing any parts! They will prioritize your repair needs, treat you very well, reasonable rates, help you work within your budget if possible. I have had repairs and oil changes done by these guys and have gotten appointments quickly, work done well and in a short time, and treated with respect! Fantastic job guys!
Jen LoopThe Auto Guys are great! I find their on-line appointment booking very convenient. They are fast, friendly and fair. They have a terrific shuttle service. The shop is clean and inviting (unlike some dirty, smelly places I have taken my car to in the past!). I highly recommend The Auto Guys!
Jason ReedI always see them in a great mood with a positive attitude. They have helped me with several of my vehicles and have been very knowledgeable with all of them. I like that they offer a rewards program as well. I would (and have) recommend them to anybody looking for great service on their vehicle.
Judy & Wayne DyeBob & James always make sure my car and truck are fixed right the first time and at the best possible price for me " No gouging" and I am not blowing smoke up your pant leg about their service its fantastic they are great!!